UpRoute Handles Your Calls & Dispatch 24/7.
The AI voice and SMS platform that handles inbound calls, triages issues, guides callers through self-fixes, and dispatches field teams — configured for your industry and your workflows.
Paula AI
Maria Chen
Unit 402 - The Grand Oaks
Issue
Garbage disposal jammed
"I've identified a garbage disposal jam. Let me guide you through the hex wrench reset..."
7 Vertical Skill Packs
UpRoute ships with pre-built skill packs for seven industries — each with custom vocabulary, templates, and escalation rules. Live for property management today, with full customization available for any business that answers phones, dispatches teams, or triages inbound requests.
Property Management
LiveMaintenance triage, vendor dispatch, leasing inquiries, emergency escalation. Live and deployed.
MedSpa & Wellness
Appointment booking, treatment questions, post-procedure follow-ups, and provider routing.
Dental
Patient intake, appointment triage, after-hours emergency routing, insurance verification questions.
Salon & Beauty
Stylist scheduling, service questions, cancellations, and waitlist management by phone or text.
Fitness & Studios
Class booking, membership inquiries, trainer scheduling, and facility issue reporting.
HVAC & Field Services
Route calls to the right technician based on skill, location, and availability. Emergency dispatch built in.
Platform Default
CustomA general-purpose skill pack for any industry. Customize vocabulary, templates, and escalation config to match your workflows.
< 2 min
Avg Call Time
< 30s
SMS Response
8,760
Hours Yearly
15-30%
Self-Fix Rate
$0
Per-Call Fees
Ultra-Realistic Voice AI
UpRoute's voice engine doesn't sound like a robot. Built on a self-hosted stack (Pipecat + Twilio + Deepgram + Claude), it uses advanced neural text-to-speech with industry-specific context to empathize with callers while staying strictly on task — with zero vendor lock-in.
- Zero latency conversations
- 25+ language support
- Real-time sentiment monitoring
- Self-hosted — no third-party voice AI vendor
Paula AI
Transcribing Live...
PAULA
"Hi Maria, I'm sorry about the leak. Can you tell me if the water is currently running or just dripping?"MARIA (TENANT)
"It's just a constant drip under the kitchen sink. It's pooling on the wood."PAULA
"Understood. Please place a bucket there for now. Can you take a photo and send it to this number?"Smart 4-Level Triage
Paula knows the difference between a loose knob and a burst pipe.
Self-Fix
AI guides the caller through simple resets or visual checks. Zero cost to you.
Schedule
Non-urgent tasks queued and routed for normal business hours.
Urgent
Prioritized dispatch with immediate notification to your maintenance lead.
Emergency
Immediate live escalation to your emergency vendor or on-call staff.
Paula AI
Online
Intelligent SMS Troubleshooting
60% of customers prefer texting. Paula handles SMS threads with the same logic as voice, guiding callers through L1 self-fixes before ever dispatching a technician.
30s
Median Response
100%
Record Capture
Platform Capabilities
Everything your team needs to automate inbound calls, outbound follow-ups, and field dispatch — without third-party vendor lock-in.
Supervisor Observe Mode
Listen in on live calls with real-time transcript view. Coaching mode lets supervisors unmute to take over a call at any time.
Outbound Automation
Rent reminders, lease renewal notices, maintenance follow-ups, move-out checklists — all automated via SMS and voice on your schedule.
Phone Number Provisioning
Buy and assign Twilio numbers per client directly from the UpRoute dashboard. No Twilio console required.
Self-Hosted Voice Engine
Built on Pipecat + Twilio + Deepgram + Claude. No third-party voice AI vendor lock-in — you own the infrastructure and the data.
Real-Time Transcript View
Every call is transcribed live. Supervisors and dispatchers see the conversation as it happens, with triage level and issue classification.
Photo & Media Analysis
Callers can text photos of issues. The AI analyzes images to help classify severity and determine the right dispatch action.
How UpRoute Compares
The only self-hosted, AI-first voice platform built for triage and dispatch — across any industry.
Response Time
Self-Fix Logic
Per-Call Fees
Photo Analysis
25+ Languages
24/7 Availability
Dashboard Preview
See everything Paula does in one unified view.
Simple, Scalable Pricing
Property Management Industry Example
Premium AI service with transparent, scalable pricing. No hidden fees.
$600/month minimum (300 doors) across all plans.
Different industry? Speak with us about pricing for your use case.
Starter
For small operations getting started with AI.
- 24/7 AI Voice Intake
- Basic Troubleshooting
- Email Notifications
- SMS Maintenance Logs
Professional
Full-service AI for growing teams.
- Everything in Starter
- Full 4-Level Triage
- Automatic Vendor Dispatch
- Photo Analysis
- Basic PMS Integration
Premium
Advanced intelligence for larger operations.
- Everything in Professional
- Advanced Troubleshooting
- Custom Maintenance Workflows
- Direct PMS Integration
- Owner Reporting Dashboard
Enterprise
White-glove service for high-volume operations.
- Everything in Premium
- Custom AI Voice Training
- Dedicated Success Manager
- Multi-Language Support
- Full API Access
Live and handling calls right now.
Answer Time
< 1s
Human Hand-off
< 2%
UpRoute handles inbound calls, emergency triage, vendor dispatching, and outbound follow-ups across any industry. It doesn't just record issues — it fixes them through guided troubleshooting. Currently deployed for property management, with 7 vertical skill packs available for MedSpa, dental, salon, fitness, HVAC, and any business that dispatches.
Dispatch Avoided
$175 SAVED
Paula (AI Dispatch)
Active now
Ready to stop answering every inbound call yourself?
Operations teams across property management, MedSpa, dental, salon, fitness, HVAC, and field services are reclaiming their time with UpRoute. The system ships with 7 vertical skill packs and is fully customizable for your industry, your workflows, and your dispatch rules.
Book a Strategy CallFree 30-minute call. No commitment required.
UpRoute Is One Piece. Meet the Full Platform.
UpRoute is the voice and SMS dispatch engine. It works alongside the rest of the VISION platform — AI agents for email, ads, content, scheduling, and analytics, all sharing context and learning together.
UpRoute
Voice & SMS AI Dispatch
Answers calls, triages issues, dispatches technicians, runs outbound automation, and logs tickets 24/7. Paula is one persona — configure any voice for your brand.
UpInbox
AI Email Triage
Smart labels, auto-drafts, sender scoring, and one-click unsubscribe for Gmail.
UpSchedule
AI Booking & Scheduling
Books meetings, preps your team with prospect intel, and automates follow-ups.
UpLift
AI Ad Intelligence
Automated PPC audits, spend anomaly detection, and competitive intelligence for Google Ads.
UpEdit
AI Content & CMS
Blog posts, SEO content, and product descriptions. WordPress and Shopify plugins.
UpLens
Business Intelligence
Analytics, reporting, and insights that show what is working and why.
UpVault
Financial Intelligence
Data rooms, LP reports, waterfall calculations, and compliance for fundraising.
UpHelm
Operations Command
Attribution, revenue analytics, and business steering from a unified dashboard.
UpSeek
Competitive Intel
Market scanning, competitor tracking, and trend detection to stay ahead.
UpNudge
Follow-Up Engine
Automated outreach, re-engagement sequences, and personalized follow-ups.
NEXUS
Command Center
Unified operations dashboard connecting every Up product into a single pane of glass.
The Up Product Family
One platform. Your AI agents share context.
UpEdit
AI content agent — research, write, optimize, and publish across WordPress and any CMS
UpHelm
Operations command center — business health scores, anomaly detection, and CEO digests
UpInbox
AI email assistant — smart categorization, auto-drafts, and bulk cleanup that never leaves your browser
UpLens
Cross-product analytics — unified dashboards connecting all Up products, Stripe, Google Ads, and GA4
UpLift
Multi-platform ad intelligence — automated audits, waste detection, self-learning optimization
UpLook
AI visual testing — YAML-driven screenshot capture with AI diagnostics for websites, extensions, and plugins
UpRoute
Voice & SMS triage and dispatch — maintenance requests, field service, and 24/7 bilingual coverage
UpSchedule
AI booking pipeline — scheduling, pre-meeting briefs, and post-meeting follow-ups
UpSeek
Pre-meeting intelligence — AI prospect research, CRM enrichment, and 90-second prep briefs
UpVault
Investor relations, data rooms, pipeline management, and fundraise readiness scoring
Every interaction makes your AI smarter. No manual retraining required.